FAQS

White Willow Natural Skin Clinic is providing top of the range holistic beauty treatments and products, and is dedicated to exceeding your expectations and creating a memorable experience. Please see our salon etiquette here, and please don’t hesitate to contact us if you have any additional questions.

You can read and download salon etiquette here!

 

 

Category: Salon Etiquette

The health and safety of our clients and staff members remain our top priority during these unprecedented times. We are ensuring our best to adhere to all the government guidelines on preventing the spread of Covid-19.

Please be aware that White Willow has received the Covid-19 hygiene measure certification, and we comply with health and safety recommendations issued by The Department of Health at all times.

We have done everything to ensure the upmost hygienic standards to protect your health and well-being which are of our upmost importance:

  • A special desk screen has been installed.
  • Natural hand sanitiser is available in salon at all times, and there is also hand sanitiser in the hall of the hotel beside the lift. Please wash your hands in the bathroom and use the sanitising gel before treatments commence.
  • Social distancing will be practiced throughout the salon and we have also introduced a socially distanced seating arrangement. We would like to ask that you follow this protocol while in the salon at all times.
  • White Willow staff will be wearing PPE, such as a mask and a visor, gloves and an apron at all times – before, during and after treatments.
  • Only disposable products will be used during and after all treatments in the salon.
  • If possible, please use contactless and card payments.

COVID-19 DISCLAIMER – We will also ask that clients sign a special Covid-19 Disclaimer when booking treatments online, or alternatively, you can download Disclaimer here, sign it and bring it with you to the salon. Please make sure that you have not experienced any cold or flu-like symptoms, have not traveled outside of the country, or been in contact with anyone affected by Covid-19 in the 14 days previous to your appointment and visit to salon.

If you have any questions or queries about the new set up in place, please feel free to contact us at any time!

If you are unable to attend your treatment or need to reschedule, a 24 hour cancellation notice must be given by phone or email. For groups of three or more we require 48 hours’ notice. Please be aware that a 50% service fee will be charged to your credit card should notice not be given in advance.

Category: Salon Etiquette

Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that we can make your time with us a special experience.

Category: Salon Etiquette

Our aim is to provide a tranquil environment in salon therefore we politely ask that you refrain from talking loudly or shouting while in the treatment rooms, and that your mobile phone is turned off for the duration of your treatment.

Category: Salon Etiquette

The minimum age requirement for treatments is 16 years. A parent will be required to sign a parental consent form prior to the beginning of the treatment if the age of the client is below 16 years.

Category: Salon Etiquette

Please notify our staff of any medical conditions you may have or if you are pregnant at the time of booking. This information will be kept in the strictest of confidence. Prior to each treatment, you will be required to complete a consultation form. Some treatments may also require a patch test so please be advised that you may be asked to visit our clinic 24 hours prior to your treatment.

Category: Salon Etiquette

We recommend that you book your treatment in advance to avoid disappointment, so that we may best accommodate your needs. All treatments are subject to availability. We would like to ask that you arrive 15 minutes prior to your treatment time. Late arrivals will be facilitated to the best of our ability, however, your treatment time may be shortened.

Category: Salon Etiquette

Yes, we are happy to reward our loyal customers with special discount codes that can be used at the checkout. You can receive a discount code if you purchase 2 or more products from online shop. Please contact us at connect@whitewillow.ie for more details.

Yes, by using Stripe and PayPal we do not have access to or keep any record of your credit card. Stripe and PayPal are two of the biggest payment gateways available and your information is safe, with both having the most stringent level of certification available in the payments industry.

You can pay by all major credit cards using Stripe or PayPal to process orders.

You can return any items you purchase within 14 days of receiving your order. All returned items must be unopened and in their full original packaging. We will endeavour to reimburse you within 14 days of receipt of your returned goods.

Any breakages or damages must be reported to us within 24 hours of accepting delivery. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.

Please contact us at connect@whitewillow.ie for further information and we will be happy to help you in any way that we can.

All deliveries within IRELAND will cost:

  • €4.95 – for parcels up to 225g
  • €8.95 – for parcels 225g – 1kg
  • €15.95 – for parcels 1kg and heavier

All deliveries to UK, Northern Ireland and the EU countries will cost:

  • €9.95 – for parcels up to 225g
  • €15.95 – for parcels from 225g – 1kg
  • €21.95 – for parcels from 1kg – 2kg 270g
  • €27.95 – for parcels 2kg 270g and heavier

All orders are usually dispatched within 5 business days, and are shipped from our Dublin location.

Our standard delivery service is provided by An Post postal services. Deliveries take place from Monday to Friday, 8.30am – 6pm. We do not deliver on Sundays. During Holiday periods please allow an extra day for standard delivery.

Please make sure to provide the correct shipping address, and include your Eircode (in Ireland) or postal code (other countries) in the field provided at the checkout. White Willow can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

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