FAQS

Yes, we are happy to reward our loyal customers with special discount codes that can be used at the checkout. You can receive a discount code if you purchase 2 or more products from online shop. Please contact us at connect@whitewillow.ie for more details.

Yes, by using Stripe and PayPal we do not have access to or keep any record of your credit card. Stripe and PayPal are two of the biggest payment gateways available and your information is safe, with both having the most stringent level of certification available in the payments industry.

You can pay by all major credit cards using Stripe or PayPal to process orders.

You can return any items you purchase within 14 days of receiving your order. All returned items must be unopened and in their full original packaging. We will endeavour to reimburse you within 14 days of receipt of your returned goods.

Any breakages or damages must be reported to us within 24 hours of accepting delivery. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.

Please contact us at connect@whitewillow.ie for further information and we will be happy to help you in any way that we can.

All deliveries within IRELAND will cost:

  • €4.95 – for parcels up to 225g
  • €8.95 – for parcels 225g – 1kg
  • €15.95 – for parcels 1kg and heavier

All deliveries to UK, Northern Ireland and the EU countries will cost:

  • €9.95 – for parcels up to 225g
  • €15.95 – for parcels from 225g – 1kg
  • €21.95 – for parcels from 1kg – 2kg 270g
  • €27.95 – for parcels 2kg 270g and heavier

All orders are usually dispatched within 5 business days, and are shipped from our Dublin location.

Our standard delivery service is provided by An Post postal services. Deliveries take place from Monday to Friday, 8.30am – 6pm. We do not deliver on Sundays. During Holiday periods please allow an extra day for standard delivery.

Please make sure to provide the correct shipping address, and include your Eircode (in Ireland) or postal code (other countries) in the field provided at the checkout. White Willow can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

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