White Willow Natural Skin Clinic is providing top of the range holistic beauty treatments and products, and is dedicated to exceeding your expectations and creating a memorable experience. Please see our salon etiquette here, and please don’t hesitate to contact us if you have any additional questions.
The health and safety of our clients and staff members remain our top priority during these unprecedented times. We are ensuring our best to adhere to all the government guidelines on preventing the spread of Covid-19.
Please be aware that White Willow has received the Covid-19 hygiene measure certification, and we comply with health and safety recommendations issued by The Department of Health at all times.
We have done everything to ensure the upmost hygienic standards to protect your health and well-being which are of our upmost importance:
COVID-19 DISCLAIMER – We will also ask that clients sign a special Covid-19 Disclaimer when booking treatments online, or alternatively, you can download Disclaimer here, sign it and bring it with you to the salon. Please make sure that you have not experienced any cold or flu-like symptoms, have not traveled outside of the country, or been in contact with anyone affected by Covid-19 in the 14 days previous to your appointment and visit to salon.
If you have any questions or queries about the new set up in place, please feel free to contact us at any time!
If you are unable to attend your treatment or need to reschedule, a 24 hour cancellation notice must be given by phone or email. For groups of three or more we require 48 hours’ notice. Please be aware that a 50% service fee will be charged to your credit card should notice not be given in advance.
Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so that we can make your time with us a special experience.
Our aim is to provide a tranquil environment in salon therefore we politely ask that you refrain from talking loudly or shouting while in the treatment rooms, and that your mobile phone is turned off for the duration of your treatment.
The minimum age requirement for treatments is 16 years. A parent will be required to sign a parental consent form prior to the beginning of the treatment if the age of the client is below 16 years.
Please notify our staff of any medical conditions you may have or if you are pregnant at the time of booking. This information will be kept in the strictest of confidence. Prior to each treatment, you will be required to complete a consultation form. Some treatments may also require a patch test so please be advised that you may be asked to visit our clinic 24 hours prior to your treatment.
We recommend that you book your treatment in advance to avoid disappointment, so that we may best accommodate your needs. All treatments are subject to availability. We would like to ask that you arrive 15 minutes prior to your treatment time. Late arrivals will be facilitated to the best of our ability, however, your treatment time may be shortened.